📌 Frequently Asked Questions

📞 How can I book a trip with Jan Dael Viajes?
To book your dream getaway, you can reach us through our website, email, or social media channels. A dedicated travel agent will assist you in crafting the perfect itinerary.

🧳 What is included in each travel package?
Our travel packages typically include round-trip transportation from the agreed departure point, handpicked hotel accommodations, and all activities and excursions listed in the itinerary. For specific inclusions, check each package’s description or contact our team.

🎯 Can I customize my travel itinerary?
Yes, absolutely! We love building personalized travel experiences. Let us know your preferences and we’ll tailor your trip to match your style, pace, and goals.

❗ What cancellation policies do you have?
Cancellation policies vary based on the provider and service type. In general, we offer refunds or rescheduling with notice within certain deadlines. Full terms will be shared when booking. Cancellations must be made in writing via email or contact form.

🛂 Do I need a visa or vaccinations for my destination?
Visa and vaccination requirements depend on the country you're visiting. Our team will inform you of the necessary steps and assist with the process if needed. Please ensure your passport is valid for more than 6 months from the departure date.

🛡️ Do you offer travel insurance?
We highly recommend travel insurance for all travelers. While we don’t provide it directly, our team is happy to suggest trusted providers and explain coverage options.

💳 How can I make the payment for my trip?
Payments can be made easily through our secure link:
→ Mercado Pago Payment Page
Include your package name and total amount. Don’t forget to pay the remaining balance by the due date to finalize your booking.

🚨 What should I do if I have an emergency during my trip?
We offer 24/7 traveler support. Before your trip, you’ll receive emergency contacts and instructions on what to do in case of any urgent situation.

♿ Can I travel if I have special needs or reduced mobility?
Definitely. Please inform us about any special requirements during booking. We’ll ensure every part of your journey is accessible, comfortable, and enjoyable.

👨‍👩‍👧 Do you offer discounts for groups or children?
Yes! We offer discounts for group travelers and special rates for children on many packages. Contact our team to find out about our current promotions.